It has a lot of capabilities like layers, cropping, rotation, transparency, etc. It's VERY detailed (Well, as detailed as I could make it) and so you should have no trouble acquainting yourself with the program. Here in this guide are essential pointers and instructions for those who've just gotten started with OpenCanvas. OpenCanvas is a wonderful program to edit and color pictures with, for something that's under a megabyte in size. OpenCanvas, Version 1.1: An Online Guide OpenCanvas, Version 1.1: An Online Guide 32 Configure the Customer Service Workflow in Cisco Finesse. 31 Confirm Status of Cisco Finesse Services. 28 Enabling CAD and Cisco Finesse Mixed Mode Operation. 26 Place a Test Call to the Customer Service Unified CCX Script Application. 26 Launch and Log in to the Cisco Agent Desktop. 26 Launch and Log in to the Cisco Supervisor Desktop. 22 Verify Operation of CAD and Supervisor Desktop. 18 Enterprise Data and Workflow Assignments. 18 Unified CCX 10.6(1) Configuration Review. Module 1: Cisco Agent Desktop (CAD) to Finesse Migration.
11 Certificate Management and DNS Resolution. Visit the Cisco dCloud Help pages: more information and training materials.Īccess all available Cisco dCloud demos. View the demonstration content on Cisco dCloud at: This document is intended for Cisco Partner Training.ĭemonstration Profile and Contact Links For more information: Students will observe and interact including the configuration and/or installation of the following components:Īdvanced Unified CCX Scripting TechniquesĮmail and Chat Provisioning for multi-channel communicationsįinesse Gadget Creation and CustomizationĬisco Unified Intelligence Center Report Customization and Creation NOTE: Participants should have a degree of familiarity with the software, tools and methods used to deploy, configure and maintain Cisco Customer Collaboration technologies.Ībout This Lab Unified Contact Center Express Enablement Modules Lab The content in this lab is focused on providing a self-paced interaction experience highlighting product features and functions specifically requested by Cisco Partners and Customers. This lab is intended to give the participant hands-on configuration experience with particular components and configuration elements of the Unified CCX solution. Historical and real-time reports and dashboards with flexible presentation options using Cisco Unified IntelligenceCenterĪ mobile skill manager feature that helps enable skill management on the go Workforce optimization, including workforce management and advanced quality management Presence integration to help increase caller satisfaction throughimproved agent performance and expertise Sophisticated call routing and comprehensive contact management capabilitiesĮ-mail, Web Chat, and social media integrationĪutomatic call distributor features, including conditional routing, call-in-queue, and expected-wait-timemessages Cisco Unified Contact Center Express offers: Multichannel capabilities include management of voice, email, web chat, and social media inquiries. UCCX provides customer segmentation with advanced, built-in, interactive voice response, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. It includes embedded reporting for a comprehensive view of contact center statistics. Cisco Unified Contact Center Express Enablement Lab v1 Last Updated: 22-JUNE-2016 Created in Partnership withSolutions Readiness EngineersĪbout This Solution Unified Contact Center Express (UCCX) offers sophisticated call routing and comprehensive contact management.
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